At Macondo Forever, we take pride in crafting top-quality products with care. Many items are made-to-order, while our best-sellers are often ready to ship.

• In-stock items: Ship within 2 business days.
• Made-to-order items: Take 10 days for artisans to create, plus 3-5 days for shipping from Colombia.

For detailed information about our shipping policies, including international shipping, please refer to our full shipping policy below. Your satisfaction is our priority, and we’re committed to ensuring a smooth shopping experience.

Refund and Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your package to request a return. To be eligible for a return, you must provide a valid reason, such as:

• Receiving a defective or damaged product

• Receiving the wrong item

If your reason for return is not valid (e.g., you changed your mind or no longer need the item), you will be responsible for the return shipping cost and a 15% restocking fee.

Return Process

To start a return, contact us at support@macondoforever.com. Returns must be sent to the following address:

8570 Stirling Rd., Ste 102-123, Hollywood, FL, 33024, United States

If your return is approved, we will provide you with a return shipping label and instructions. Items returned without prior approval will not be accepted.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition that you received it

• Unworn or unused, with tags

• In its original packaging

• Accompanied by a receipt or proof of purchase

We do not accept returns on sale items or gift cards.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and provide a resolution.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

If you have questions about your item’s return eligibility, contact us at support@macondoforever.com.

Exchanges

The quickest way to receive a replacement is to return your item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, a refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If you have not received your refund within 15 business days of approval, contact us at support@macondoforever.com.