Refund and Return Policy
We have a 10-day return policy, which means you have 10 days after receiving your package to request a return. To be eligible for a return, you must provide a valid reason, such as:
If your reason for return is not valid (e.g., you changed your mind or no longer need the item), you will be responsible for the return shipping cost and a 15% restocking fee.
Return Process
To start a return, contact us at support@macondoforever.com. Returns must be sent to the following address:
8570 Stirling Rd., Ste 102-123, Hollywood, FL, 33024, United States
If your return is approved, we will provide you with a return shipping label and instructions. Items returned without prior approval will not be accepted.
Return Eligibility
To qualify for a return, your item must be:
-
In the same condition that you received it
-
Unworn or unused, with tags
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
We do not accept returns on sale items or gift cards.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and provide a resolution.
Non-Returnable Items
Certain items cannot be returned, including:
-
Perishable goods (e.g., food, flowers, plants)
-
Custom or personalized products
-
Personal care items (e.g., beauty products)
-
Hazardous materials, flammable liquids, or gases
If you have questions about your item’s return eligibility, contact us at support@macondoforever.com.
Exchanges
The quickest way to receive a replacement is to return your item (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, a refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If you have not received your refund within 15 business days of approval, contact us at support@macondoforever.com.
