At Macondo Forever, we take pride in crafting top-quality products with care. Many items are made-to-order, while our best-sellers are often ready to ship.

• In-stock items: Ship within 2 business days.
• Made-to-order items: Take 10 days for artisans to create, plus 3-5 days for shipping from Colombia.

For detailed information about our shipping policies, including international shipping, please refer to our full shipping policy below. Your satisfaction is our priority, and we’re committed to ensuring a smooth shopping experience.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  You are responsible for the cost of shipping your return back to us plus a 15% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@macondoforever.com. Please note that returns will need to be sent to the following address:
8570 Stirling Rd., Ste 102-123, Hollywood, FL, 33024, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@macondoforever.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@macondoforever.com.