Shipping policy

At Macondo Forever, we take pride in our made-to-order business model, ensuring that each product is crafted with care and attention to detail. While most of our items are made to order, we do maintain inventory for our best-selling products.

For in-stock items, we will ship them out within 2-10 business days. However, please note that for made-to-order or pre-order items, there is a production time involved, typically taking 7 to 10 business days before shipment. The specific shipping time for these items will be described in their respective product descriptions. If you decide to purchase both in-stock and made-to-order items together, your entire order will be shipped once the made-to-order items are ready, unless you prefer to place separate transactions.

Regarding international orders, please be aware that they can take anywhere from 2-4 weeks from the shipment date to reach their destination. Macondo Forever cannot control any customs-related delays or be held responsible for international duty fees. To facilitate smooth communication, we kindly request that you provide a phone number and email address.

In the event a package seems to be lost, we advise the customer to initiate a claim with the shipping provider. Furthermore, if a package is denied and returned to the shipper, we regret that original shipping costs cannot be refunded.

Thank you for choosing Macondo Forever, where we prioritize quality and craftsmanship in every product we create. If you have any questions or concerns, please don't hesitate to reach out.